FAQ / POLICY
How much is the shipping charge?
Orders are shipped via FedEx Priority overnight service. Currently this is the only option we can offer due to our insurance policy. The cost is $45 USD within Canada, $35 USD within the US, $120 USD overseas.
When will my order be shipped?
We ship out orders on Tuesdays and Thursdays. If your order is a rush and you need it shipped ASAP, please, let us know by email firstname.lastname@example.org.
What is the estimated time of delivery?
Provided there is no customs delays or FedEx emergency situations orders within North America get delivered the next day after we ship. Overseas time of delivery may vary depending on a country but is usually within 3-5 days range.
Can I return the stones I bought for a refund?
Yes, we accept returns within 14 days after receiving your order. Your item must be in the same original condition that you received it to qualify for a refund. Shipping charge is not refunded.
How to return the stones?
Return shipping only with FedEx
For Canada and the US we can take care about documents and shipping label, you will just need to pack the diamonds safely and print the label. It will cost $55 USD for Canadian orders, $85 USD for the US orders and $190 USD for all other Countries. The cost will be subtracted from your refund.
Please note, at the time of promotional shipping fees (such as free shipping or discounted shipping) FULL SHIPPING FEE WILL BE CHARGED ON ALL RETURNS
Or you can prepare documents and book the shipment yourself (please follow the instructions below). In this case you will be responsible for paying your own shipping costs for returning your item.
INSTRUCTIONS - Extremely important:
If it was an International purchase, fill out International Commercial Invoice, clearly mark in the description of goods that the product is loose diamonds under/over 0.5 ct, in the invoice number field make sure to put RETURN OF GOODS (If the following is not specified, taxes on the shipment will be charged, be paid by the customer who made the shipment in full) and cite the original invoice number along with the original tracking number of the shipment when it was shipped to you. You can find these details in your account.
If the following is not specified, taxes on the shipment may be charged, to be paid by the customer who made the shipment in full
You should consider using a shipping service with tracking and purchasing shipping insurance. If we don’t receive the item due to it being lost on the way we will not be able to process the refund.
The address to send the returns is as follows:
Dream Diam LTD
221 Victoria St., Suite 222,
Toronto, Ontario, Canada, M5B 1V4
+1 416 360 6040
What is the origin of your diamonds?
We sell diamonds of Israel and India. All of them are sourced through Kimberley Process Certification (KPC) approved channels.
What is KPC?
In short, it is a process ensuring that diamonds are conflict-free. More information can be found on the website: https://www.kimberleyprocess.com
Do you provide memo service?
We don’t do traditional memo on our rosecut inventory. Instead we offer a prepaid memo. You can buy the stones upfront and then return the ones that didn’t work out for you for any reason for full refund minus the cost of shipping.
We also work hard on improving quality of the pictures and videos the we make for every stone that we upload on the site so you can show them to your client and be able to sell stones just using the pictures and videos. Vast majority of our customers successfully implements this approach in their workflow.