Shipping and Returns
|Shipping service||Order Value||Shipping cost|
|FedEx Express||$0.00 – 9,999.99 USD||$23 USD|
|FedEx Express||$10,000.00 – 24,999.99 USD||$35 USD|
|FedEx Express||$25,000.00 USD and up||$63 USD|
To the US
|FedEx Express||0.00 – 9,999.99 USD||$50 USD|
|FedEx Express||$10,000.00 – 24,999.99 USD||$80 USD|
|FedEx Express||$25,000.00 USD and up||$90 USD|
|FedEx Express||$0.00 – 4,999.99 USD||$100 USD|
|FedEx Express||$5,000.00 – 9,999.99 USD||$130 USD|
|FedEx Express||$10,000.00 – 24,999.99 USD||$170 USD|
|FedEx Express||$25,000.00 USD and up||$200 USD|
We ship our orders two times a week at Tuesdays and Thursdays via FedEx Express. If you are in a rush and need your order to be shipped right away, contact us at firstname.lastname@example.org, we will do our best to accommodate your request.
The order can be returned within 14 days since receiving. Your item must be in the same original condition that you received it to qualify for a refund. If your request for refund is approved, you will receive a full refund minus shipping expense, within a certain amount of days.
To return your product, you should mail it to:
Dream Diam Ltd
221 Victoria St., Suite 222
Toronto, Ontario M5B 1V4
Tel: +1 416-360-6040
If it was an International purchase, fill out International Commercial Invoice, clearly mark in the description of goods that this is a RETURN OF GOODS in capital letters followed by your original invoice number and the original tracking number of the shipment when it was shipped to you. You can find these details in your account. Please, make sure to put "loose polished diamonds over/under 0.5ct" in the description of goods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.